Cheap But Not So Cheerful?
In these times of austerity, everyone is trying to save money. However, the cheapest option is often not the best, especially when choosing the right law firm to deal with your property transaction. That phrase ‘you get what you pay for’ is certainly true in the provision of legal services and it’s never a good idea to cut corners on the biggest investment you are ever likely to make.
Many legal firms have developed into ‘bargain basement shops’ where their conveyancing departments run like sausage factories. This means that someone different deals with each separate stage of your transaction and your file is passed from one unqualified case handler, to the next.
When no one takes ownership of your file there is no chance of you getting the level of customer service you need.Different issues can arise on each transaction and you need someone who will identify any issues, effectively deal with them immediately and ensure that your big investment is not compromised in any way.
The most common complaints levelled at firms where clients are just one of a number is that, as the client ,you speak to a different person each time you call. They probably won’t know the history of your transaction and you are more than likely to get a voicemail rather than a person to speak to. Calls are rarely responded to on the same day, transactions become protracted and often your case handlers lack the relevant legal knowledge. As the client, your stress levels can rocket.
Jat Patti, who heads the conveyancing department at Pictons, says “As our client you get top quality service and expertise, with no hidden costs. We keep you informed at every stage of the transaction, aware that buying and selling your home is often a stressful business. The person assigned to your case will have a wealth of experience in property law and conveyancing. The same person is always the first port of call for any of your queries and you will have a relationship with them from the very start to the completion of your transaction, ensuring the whole process is as smooth and as straightforward as possible.”